Privacy Policy

1. Introduction

igm27 ("we," "us," "our," or the "Platform") respects your privacy and is committed to protecting your personal data. This Privacy Policy applies to all information collected through our website at https://igm27.cam, any mobile-optimized versions of the Platform, and any related services, features, or communications (collectively, the "Services").

This Privacy Policy will inform you about how we handle your personal data when you visit our Platform and tell you about your privacy rights and how the law protects you. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

igm27 operates as an international online betting platform licensed and regulated by offshore gaming authorities. While we serve Indonesian players, our data processing operations are conducted in accordance with international data protection standards. If you are located in a jurisdiction with specific data protection laws (such as the European Union's GDPR), you retain all rights granted to you under those laws.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Platform, express an interest in obtaining information about us or our products and services, participate in activities on the Platform, or otherwise contact us. The categories of personal information we collect include:

2.1 Account Registration Information

When you create an account with igm27, we collect the following information:

• Personal Identifiers: Full legal name, date of birth, gender, and nationality
• Contact Information: Email address, mobile phone number, and residential address
• Account Credentials: Username, password (stored in hashed format), and security questions
• Identification Documents: Government-issued photo ID (Indonesian KTP, passport, or driver's license) and proof of residence documents submitted during KYC verification

2.2 Financial Information

To process deposits and withdrawals, we collect:

• Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata
• E-wallet account details (registered phone number and account name) for OVO, DANA, GoPay, ShopeePay, and LinkAja
• Transaction history including deposit amounts, withdrawal requests, bet stakes, and winnings

Important: We do not store your complete bank account PIN, credit card CVV codes, or e-wallet passwords. Payment processing is handled through secure third-party payment gateways that comply with PCI-DSS standards.

2.3 Usage and Behavioral Data

When you use the Platform, we automatically collect certain information about your device and your interaction with our Services:

• Device Information: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and time zone setting
• Browsing Data: Pages visited, time spent on each page, clickstream data, search queries entered on the Platform, and referring/exit pages
• Betting Activity: Games played, bets placed, bet types (single, accumulator, live), stake amounts, win/loss records, and gameplay duration
• Communication Records: Chat transcripts with customer support, email correspondence, and any feedback or complaints submitted through the Platform

2.4 Marketing and Communications Data

We collect your preferences for receiving marketing communications and your communication preferences. This includes whether you have opted in to receive promotional emails, SMS messages, or push notifications.

2.5 Responsible Gaming Data

If you use our Responsible Gaming tools, we collect information related to:

• Deposit limits (daily, weekly, monthly) that you have set
• Loss limits and session time limits configured on your account
• Self-exclusion periods (temporary or permanent)
• Reality-check intervals and timeout requests

3. How We Use Your Data

We use your personal information for legitimate business purposes, including the following:

3.1 Account Management and Service Delivery

• To create and maintain your betting account
• To verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• To process deposits, withdrawals, and other financial transactions
• To enable you to place bets, play casino games, and use other Platform features
• To calculate and credit winnings to your account
• To provide customer support and respond to your inquiries

3.2 Security and Fraud Prevention

• To monitor and detect suspicious activity, unauthorized access attempts, and potential fraud
• To enforce our Terms and Conditions and prevent multi-accounting, bonus abuse, and collusion
• To conduct risk assessments and enhanced due diligence on high-value accounts
• To protect the integrity of our games and prevent cheating or manipulation

3.3 Legal and Regulatory Compliance

• To comply with international gambling regulations, licensing requirements, and AML directives
• To respond to legal requests from law enforcement, regulators, or courts
• To maintain records as required by our licensing jurisdiction
• To enforce age restrictions and prevent underage gambling (21+ requirement)

3.4 Marketing and Personalization

• To send you promotional offers, bonuses, and updates about new games or features (only if you have opted in)
• To personalize your experience by recommending games or betting markets based on your preferences
• To conduct surveys and gather feedback to improve our Services
• To analyze user behavior and optimize the Platform's performance and user interface

3.5 Responsible Gaming Support

• To administer deposit limits, loss limits, and self-exclusion tools
• To monitor betting patterns and identify potentially problematic gambling behavior
• To provide support resources and intervention when needed

4. Data Sharing and Disclosure

igm27 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We share your personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: To facilitate deposits and withdrawals via Indonesian banks and e-wallets
• Identity Verification Services: To conduct KYC checks and verify the authenticity of identity documents
• Game Providers: Third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft that provide casino games and live dealer services
• Cloud Hosting and Infrastructure Providers: To store data securely and maintain Platform uptime
• Customer Support Tools: To provide live chat, ticketing, and communication services
• Analytics and Performance Monitoring: To analyze Platform usage and identify technical issues

All third-party service providers are contractually obligated to protect your data, use it only for the specified purpose, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement, regulatory bodies, or government agencies if:

• Required by law or legal process (subpoena, court order, regulatory investigation)
• Necessary to comply with AML, KYC, or counter-terrorism financing obligations
• Needed to protect the rights, property, or safety of igm27, our users, or the public
• Requested by our licensing authority as part of a compliance audit

4.3 Business Transfers

In the event that igm27 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change and given the opportunity to delete your account if you do not consent to the transfer.

4.4 With Your Consent

We may share your information with third parties when you have given explicit consent for a specific purpose, such as participating in a third-party promotion or survey.

5. Data Security Measures

igm27 implements robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard Secure Sockets Layer (SSL) technology
• Encrypted Data Storage: Personal information and financial records are stored on encrypted servers with access restricted to authorized personnel only
• Two-Factor Authentication (2FA): Mandatory 2FA for all withdrawal requests exceeding IDR 5.000.000 to prevent unauthorized account access
• Regular Security Audits: Independent third-party security firms conduct penetration testing and vulnerability assessments on a quarterly basis
• Access Controls: Role-based access controls ensure that only employees with a legitimate business need can access specific categories of personal data
• Intrusion Detection and Prevention: Real-time monitoring systems detect and block suspicious activity, DDoS attacks, and brute-force login attempts
• Employee Training: All staff members undergo mandatory data protection and security awareness training

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that any transmission of data is at your own risk.

6. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active Accounts: Personal information is retained for the duration that your account remains active
• Closed Accounts: After you close your account, we retain core identity verification data (name, date of birth, ID document copies) for a minimum of five years to comply with AML regulations and licensing requirements
• Transaction Records: Financial transaction history (deposits, withdrawals, bets, winnings) is retained for seven years to comply with accounting and tax regulations
• Marketing Communications: If you opt out of marketing communications, we retain your email address on a suppression list to ensure we do not contact you in the future
• Self-Exclusion Records: If you self-exclude from the Platform, we retain your details indefinitely to prevent you from reopening an account during or after your exclusion period

Once the retention period expires, your personal information is securely deleted or anonymized so that it can no longer be associated with you.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold about you
• Right to Rectification: You can request that we correct inaccurate or incomplete personal information
• Right to Erasure (Right to be Forgotten): You can request deletion of your personal information, subject to legal retention obligations
• Right to Restriction of Processing: You can request that we limit how we use your data in certain circumstances
• Right to Data Portability: You can request a machine-readable copy of your personal information to transfer to another service provider
• Right to Object: You can object to our processing of your data for direct marketing purposes at any time
• Right to Withdraw Consent: If we process your data based on your consent, you can withdraw that consent at any time

To exercise any of these rights, please contact our Data Protection team using the contact details provided in Section 12 below. We will respond to your request within 30 days. Please note that certain requests may require identity verification to protect your information.

8. Cookies and Tracking Technologies

igm27 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us remember your preferences, analyze usage patterns, and provide personalized content.

8.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Platform to function properly. They enable core features such as account login, transaction processing, and security. You cannot opt out of essential cookies.
• Performance Cookies: These cookies collect information about how you use the Platform, such as pages visited and error messages encountered. This data is aggregated and anonymized and is used to improve Platform performance.
• Functionality Cookies: These cookies remember your preferences (such as language, currency, and display settings) to provide a more personalized experience.
• Advertising Cookies: These cookies track your browsing activity to deliver relevant promotional offers and advertisements based on your interests. You can opt out of advertising cookies through your browser settings.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you disable cookies, some features of the Platform may not function correctly. For more information on managing cookies, please refer to your browser's help documentation.

9. International Data Transfers

igm27 operates as an international online betting platform. Your personal information may be transferred to, stored, and processed in countries outside of Indonesia, including jurisdictions that may not have equivalent data protection laws. When we transfer your data internationally, we ensure that appropriate safeguards are in place, such as:

• Transferring data only to countries with adequate data protection standards as recognized by international regulatory bodies
• Using standard contractual clauses approved by data protection authorities
• Ensuring that third-party service providers comply with international data protection frameworks

By using the Platform, you acknowledge and consent to the transfer of your personal information outside of Indonesia as described in this Privacy Policy.

10. Children's Privacy

igm27 strictly prohibits use of the Platform by individuals under the age of 21. We do not knowingly collect, use, or disclose personal information from anyone under 21 years of age. If we become aware that a user is under 21, we will immediately close their account, void all bets and transactions, and delete their personal information from our systems.

Parents and guardians who believe their child has provided personal information to igm27 should contact us immediately so we can take appropriate action.

11. Changes to This Privacy Policy

igm27 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will notify you by:

• Sending an email notification to the address registered on your account
• Displaying a prominent notice on the Platform homepage
• Requiring you to review and accept the updated Privacy Policy upon your next login

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the Platform after the updated Privacy Policy takes effect constitutes your acceptance of the changes. If you do not agree with the revised Privacy Policy, you must stop using the Platform and close your account.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact our Data Protection team:

• Email: [email protected] (displayed as plain text only; non-clickable per Platform policy)
• Customer Support: Available 24/7 via live chat on the Platform or WhatsApp (contact details in your account dashboard)
• Postal Address: Data Protection Officer, igm27, as listed in the Platform's licensing documentation

When contacting us regarding privacy matters, please include your full name, registered email address, and a detailed description of your request or concern. We will respond to all inquiries within 30 days.

Last Updated: January 15, 2026 | Version: 2.1 | © 2026 igm27. All Rights Reserved.